Thank you for shopping with JapanMarket. We ship worldwide from our partner warehouses. Please read the timings below carefully before ordering.
Order processing
Orders are processed within 1–3 business days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with tracking details once your order leaves the warehouse.
Delivery timeframes
- United States: 5–12 business days after dispatch
- Canada, United Kingdom, Europe, Australia and New Zealand: 10–20 business days after dispatch
- Rest of world: 12–25 business days after dispatch
These are estimates, not guarantees. Delivery can take longer during peak retail periods, or because of customs processing, weather events and courier delays outside our control.
Orders containing multiple items
Our range is sourced from several specialist suppliers, so items in the same order may be dispatched from different facilities and arrive separately, in more than one parcel and on different days. You will not be charged extra for this. If part of your order has arrived and the rest has not appeared within the estimated window, please get in touch.
Shipping costs
Shipping charges are calculated and displayed at checkout before you pay. All prices on this store are in US dollars (USD).
Customs, duties and import taxes
International orders may attract customs duties, import taxes or handling fees charged by the destination country. These are not included in your order total and are the responsibility of the customer. JapanMarket has no control over these charges and cannot predict their amount. Please check your local import rules before ordering.
Incorrect addresses
Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to sender because of an incorrect or incomplete address, we will contact you to arrange re-delivery at your cost.
Delayed, lost or damaged parcels
If your tracking has not updated for 10 business days, or your order has not arrived within the estimated window above, contact us through our Contact page and we will investigate with the carrier. If a parcel is confirmed lost in transit, or arrives damaged, we will arrange a replacement or a full refund at no cost to you.
Nothing in this policy limits any statutory consumer rights you may have under the laws of your country.