Contact

Get in touch

We answer every message, usually within 1–2 business days. To help us sort things out quickly, please include your order number if your question is about an existing order, and a photo if an item arrived damaged or is not what you ordered.

What we can help with

• Where is my order? — have a look at Track Order first; most questions are answered there.
• Returns and refunds — see our Return Policy, then message us to start a return. Do not send anything back before contacting us.
• Damaged, faulty or wrong item — send us your order number and a photo and we will replace or refund it, and cover return postage.
• Product questions — ingredients, sizing, plug types, or which umbrella to choose. Ask away.
• Shipping estimates — full timings are on our Shipping Policy page.

Before you write

A quick look at our FAQs may save you the wait — it covers delivery times, split shipments, customs charges and the returns window.

Use the contact form on this page and we will come straight back to you.