Tracking your order
As soon as your order leaves our partner warehouse we email you a confirmation containing your tracking number and a link to the carrier.
- Check your inbox for the dispatch email from JapanMarket. If you cannot find it, check your spam or promotions folder.
- Click the tracking link, or copy the tracking number into the carrier's own tracking page.
- If you have an account with us, your orders and tracking are also listed under your account.
Tracking has not updated — is something wrong?
Not usually. Tracking often stays quiet for the first few days while a parcel moves between facilities, and international handovers can pause updates for a stretch. Give it a little time before worrying.
Contact us if: your tracking has not moved for 10 business days, or your order has not arrived within the estimated delivery window on our Shipping Policy page. We will chase it with the carrier, and if a parcel is confirmed lost we will replace it or refund you in full.
Why do I have more than one tracking number?
Our range is sourced from several specialist suppliers, so an order containing multiple items may ship from different facilities. Each parcel gets its own tracking number and they can arrive on different days. You are never charged extra for this.
Need a hand? Get in touch through our Contact page with your order number.